Reference

Terms and Conditions for Your y6bed Account

These terms set out what you agree to when you open and use your y6bed account. Access to our lobby, wallet, and payment options — including bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible.

Account holders onlyEligible regions applybKash, Nagad, Rocket wallets coveredLocal law governs access
y6bed Terms and Conditions for Your y6bed Account
TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear or you want to raise a concern about your account conditions, our support team handles terms-related queries through the channels below. Response times vary, but every query is logged and tracked until resolved. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you reach out.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during operational hours — fastest path for urgent wallet or account term queries.

Email Support

Write to our support address from your registered email. Include your account ID and the specific clause or issue you are asking about.

Help Centre

Browse the terms FAQ section in our Help Centre for common questions on account eligibility, wallet rules, and closure conditions.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

Your account data is stored securely and used only to operate your wallet and access permissions on y6bed. We do not share your personal information or payment details — including your bKash or Nagad numbers — with third parties outside of what is needed to process transactions. If you want to request a copy of your data or ask us to close and delete your account, contact support with your registered email and account ID.

Data Retention

We keep account and transaction records for as long as required by our operating obligations. You can ask what we hold and request corrections through the support email.

Account Security

Your account password and wallet PINs are your responsibility. We will never ask for your bKash, Nagad, or Rocket PIN over chat or email.

Requesting Changes

To update your registered email, phone number, or linked wallet, submit a request via live chat with ID verification. Changes take effect after we confirm the details.

Account Closure

You can close your account at any time. Withdraw your remaining balance first — balances left in a closed account follow the dormancy terms stated in the full policy.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations in Bangladesh.

Anyone in an eligible region where local law permits access. It is your responsibility to confirm that using the platform is lawful in your location before registering.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account can result in your account being suspended pending review.

We notify you of material changes. Continued use of your account after the effective date means you accept the updated terms. If you do not agree, close your account before the change takes effect.

Contact support from your registered email and ask for a data summary. Include your account ID. We will respond with what we hold under your profile and any linked wallet records.

Check your account transaction history first. If the record shows processed but the funds have not arrived, contact support with your Nagad number and transaction reference for us to investigate.

Yes, in cases of terms breach — including mismatched wallet ownership or activity that violates eligibility conditions. We aim to notify you where possible, except where notice would compromise an investigation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.